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Help Desk Frustrations

When you need help, the last thing you want to do is worry about getting all of the details together. But, without all of the details, we can't provide you with the level of support you deserve. Historically, this has been a pain point for technical support providers and end-users both.

How many times have you heard...

Let me know when it happens again. I can't fix it if I don't see it happen.

What exactly were you doing when the issue occurred?

Can you take a screenshot and send it to me?

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  • Answer a couple questions

  • Diagnostic data is collected

  • Your ticket is submitted

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